Cancellation & Refund Policy

At Lohas Stays, we understand that travel plans can change. Please review our cancellation and refund policy below:

1. Free Cancellation Window

• Guests can cancel within 24 hours of booking for a full refund,
  provided the check-in date is at least 7 days away.

2. Standard Cancellations

• 7 days or more before check-in → Full refund (after payment gateway charges, if any)

• Within 7 days of check-in → 50% refund

• On check-in day / No-Show → No refund

3. Date Modifications

• One-time free change allowed if requested at least 72 hours before check-in,
  subject to availability.

• Additional modifications may attract a rescheduling fee.

4. Early Check-Out

• Guests checking out before their scheduled departure date
  will not be refunded for unused nights.

5. Force Majeure / Emergencies

• In cases of natural disasters, medical emergencies (with proof),
  or government restrictions, each case will be reviewed individually.

• Full/partial refunds or future stay credits may be offered at our discretion.

6. Refund Method

• Refunds are processed to the original payment source
  within 7–10 business days.

• Transaction/processing fees (if any) are non-refundable.

7. Group & Long-Term Bookings

• For stays longer than 15 days or group bookings,
  a minimum 50% cancellation fee applies if cancelled within 15 days of check-in.

8. Security Deposit

• If applicable, the security deposit will be refunded within 7 business days
  after check-out inspection,
  provided there are no damages or policy violations.

9. Partial Payment Bookings

• If only an advance payment was made at booking:

  • Cancelling within 7 days of check-in → Advance amount will be forfeited.

10. Host-Initiated Cancellations

• In rare cases where Lohas Stays must cancel,
  guests will receive:

  • 100% refund

  • Assistance with alternative accommodations (if available)

11. Special Offers & Non-Refundable Bookings

• Some promotional or discounted rates may be marked “Non-Refundable.”

• These bookings are not eligible for any refund under any circumstances.
   

This policy ensures fairness and clarity for both our guests and hosts.
For further assistance, please contact our support team.